Privacy Policy

Introduction

Edixpay Financial Services Private Limited respects the privacy of visitors, customers, business partners and users of its software and fintech platforms.

Services Covered

This policy covers our software development and API integration services, software sales enquiries, and fintech services including DMT, AEPS, BBPS, recharge, payout and payment gateway-related services where available.

Information Collected

Depending on the service, we may collect contact information, business information, software requirements, account and KYC information, transaction records, technical logs and security-related information.

Use of Information

Information is processed to respond to enquiries, provide demonstrations, deliver services, maintain accounts, support transactions, prevent fraud, provide customer support and meet applicable legal obligations.

Financial Services and KYC

Relevant information may be processed or shared with authorized banks, payment service providers, verification partners and API service providers where necessary for the requested service and applicable requirements.

Software Enquiries

We may collect name, company name, mobile number, software requirement and project details to contact prospective customers, discuss requirements and provide quotations.

Google Ads and Cookies

Essential security-related cookies help protect website functionality and enquiry forms. We may collect GCLID and UTM campaign parameters to understand how visitors reach our website. On our software enquiry landing page and Thank You page, we use optional Google Ads measurement technology only after you accept advertising tracking through our cookie consent banner. With your consent, Google may receive information about your website visit and successful software enquiry conversion for advertising measurement. You can reject optional advertising tracking without affecting your ability to submit an enquiry. You can also change or withdraw your preference using the Cookie settings button on these pages. Withdrawing consent stops further optional tracking on subsequent page loads but does not automatically erase information already processed. For information about Google processing, please refer to Google Privacy Policy at https://policies.google.com/privacy.

Data Sharing

Relevant information may be shared with authorized service providers, financial institutions, technology vendors, auditors or authorities where required for legitimate services or applicable obligations. We do not sell personal information to unrelated advertisers for their independent marketing.

Data Retention

Information is retained according to its purpose and applicable legal, regulatory and contractual requirements. Software enquiry records and financial or KYC records may have different retention periods. Applicable records will be reviewed manually at least once every 12 months. This review does not trigger automatic deletion.

Your Privacy Requests

You may request access, correction, withdrawal of consent or deletion by contacting support@edixpay.com. Requests may require identity verification and will be assessed according to applicable law and retention obligations.

Data Security

We use reasonable technical and organizational safeguards intended to protect personal information. No electronic system can be guaranteed completely secure.

Security Incidents

We assess and respond to security incidents and make notifications where required by applicable law.

Third-Party Services

Certain services are provided through independent banks, payment providers or API partners. Their independent processing may also be governed by their own privacy notices.

International Processing

Any cross-border processing of personal information will be assessed against applicable Indian legal requirements.

Children

Our business software and fintech services are not intended for direct use by children. Any processing of children's information will be subject to applicable safeguards.

Policy Updates

We may update this policy when our services, operations or applicable requirements change. The effective date will be updated when revisions are published.

Contact and Grievances

Registered Office: E-2/107-A, Shivram Park, Nangloi, West Delhi, New Delhi, Delhi – 110041, India.

Corporate Office: Purple Coworking, B1-628, Second Floor, Metro Pillar No. 571, Beside Precious Moments, Janakpuri, New Delhi – 110058.

Email: support@edixpay.com

For privacy-related requests or complaints, contact Edixpay Financial Services Private Limited at support@edixpay.com. We will review requests, verify identity where necessary, and respond in accordance with applicable legal requirements.

Applicable Law

This policy is intended to operate subject to applicable Indian privacy, information technology and financial services requirements, as in force and applicable to Edixpay.